Commonly asked questions about Omnia Physio and our services
What is the difference between Pilates and Yoga?
We are often asked how Pilates and yoga differ from each other by our patients, who are unsure which would be the better approach for them. Although both types of exercise will increase both flexibility and strength, the order in which these are taught and progressed differs. Whilst yoga will introduce large range movements immediately, the Pilates approach requires the individual to gain strength and control in small range movements first. Once this has been achieved, the range of movement is gradually increased. This means it is very effective at reintroducing movement to people in pain or who are afraid of moving because of pain, as they are very much in control at all times.
What do you need to wear for Pilates?
We are also frequently asked what you do need to wear for Pilates. The answer is simple: stretchy, comfortable clothing and a pair of socks, no need for trainers.
What do you need to wear for Physiotherapy?
To conduct a thorough examination of your problem we will need to see the area clearly. If you are attending Omnia with a neck or shoulder problem please, we ask that our female patients wear a strappy top and our male patients remove their tops. For hip, knee and ankle problems, a pair of shorts would be helpful and for back problems, please bring shorts or wear suitable underwear.
Do I need to be referred by a Doctor?
Physiotherapists are autonomous practitioners and we therefore do not need a medical referral. However, certain health insurance providers will require a medical referral in order to authorise your physiotherapy treatment. Please contact your provider to clarify this before attending your first appointment.
Do I need to have Health Insurance Cover?
We welcome patients who are self funding their treatment, and you can pay online, by card or cash at the practice. Alternatively, if you have health insurance cover, we are pleased to inform you that we are recognised physiotherapy providers to Bupa, Axa PPP, Aviva, Vitality and more. Please contact us to check if we can help you and do remember to bring your membership details and authorisation code with you when you come.
What is the Cancellation Policy?
We strive to offer excellent clinical care to you and the rest of our patients. We, therefore, have a cancellation policy in operation that allows us to schedule appointments for all our patients. When an appointment is scheduled and missed, the time we have put aside cannot be used to treat another patient needing our services.
We, therefore, request that you give our clinic 24 hours notice in the event that you cannot attend your appointment so that we can offer the time to another patient. If you are unable to provide sufficient notice this will be considered a missed appointment and a fee for £25 charged. The outstanding amount is required to be settled before further appointments can be scheduled.
I am not happy with the care that I have received. How can I complain?
We pride ourselves on providing our patients with the highest standard of care and customer service at Omnia Physio. However, in the unlikely circumstance that you find yourself unhappy with the care that you have received, we want to hear about it and we will do our best to put it right.
- to deal with complaints fairly, efficiently and effectively
- to ensure that all complaints are handled in a consistent manner throughout
- to increase client satisfaction
- to use complaints constructively in the planning and improvement of all services
Please discuss your concerns as soon as possible with one of the Principal Physiotherapists who will provide you with our Complaints Policy. We will either resolve your concern to your satisfaction or advise you of the steps to take to find a resolution.